Hours of Operation
On site operating hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, except during registration periods when the hours of operation may be extended to accommodate user support. These exceptions will be posted for campus wide information distribution. The IT Call Center can be reached by dialing 713-313-4357. Our phone support is currently available from 8am to 8pm, Monday through Friday. The new Call Center offers two additional options of requesting IT Service. The online MyTSU IT Service Portal will allow customers 24/7 access to create IT incident requests. Additionally, customers will be able to send an email at any time on or off site to firstname.lastname@example.org.
Starting September 1st, the Call Center hours will be 7am to 12pm, Monday through Friday. Saturday support will be from 9am to 1pm and Sunday 12pm to 4pm.
The IT Call Center functions as the central point of contact for all campus end users. Our mission is to provide expert technical assistance in design, maintenance and troubleshooting of all hardware and software related issues. The Help Desk strives to be knowledgeable and helpful with all of the computing platforms in use at Texas Southern University. Our qualified technical staff is available to perform installations, give technical advice and answer technical questions for all faculty, staff, and students. As an initiative to improve the level of IT Customer Service, OIT established the Customer First Call Center, which was implemented May 1st 2010. The primary focus of OIT is to improve quality of services and assure proper technical support for all TSU faculty, staff, and students by emphasizing incident management and resolution.
Technical Support serves as the primary point of contact for the Office of Information Technology in areas of—Application Desktop Support, Media Services, Network and Technical support, Telecommunications, and Web Media.
The following services are provided by the technical support helpdesk.
- User ID’s/Passwords
- System moves and setups
- Specialized software
- Administrative Application Modifications Network Services
- BANNER support Printing problems
- Telephone activation and info
- Media Service requests
- TSU Web service requests