Student Complaint Process - Distance Education
Texas Southern University’s (TSU) mission is to provide quality instruction in a culture
of innovative teaching and learning, basic and applied research and scholarship that
is responsive to community issues, and opportunities for public service that benefit
the community and the world.
Consistent with our mission, TSU welcomes opinions and feedback from both students
and non-students regarding our policies and procedures by valuing all concerns brought
by members of our university community, and ensuring that student concerns are addressed
fairly and promptly.
In doing so, Texas Southern University (TSU) provides students with a procedure for
resolving complaints against the University, its faculty, staff and other students
in matters where no other formal process for resolution of complaints has been established.
Concerns of this nature are usually the result of behavior that is felt to be unjust,
inequitable, or creates an unnecessary hardship. Although TSU and its employees make
every effort to serve students and non-students courteously and professionally, a
current, former or prospective student who desires to file such a complaint should
complete the Ombudsman’s form and submit it to the university’s Office of the Ombudsman (TSU Hannah Hall – Suite
304F – (713) 313-7040: or e-mail to firstname.lastname@example.org.
This process does not supersede other specific TSU policies relative to student complaints
or appeals including discrimination, student financial aid, admissions, academic policies,
involuntary withdrawal, disability accommodations, Student Code of Conduct or human
resource related matters. In affairs involving Student Code of Conduct violations
or Housing concerns, student should complete the Office of the Dean of Students “Complaint Form”, and submit it either in person at the Recreation Center, Suite 225, email to email@example.com,
The U. S. Department of Education requires institutions offering distance education
to provide enrolled and prospective students with the contact information to file
complaints with the institution’s accrediting agency and with an appropriate state
agency in the student’s home state.
If an issue cannot be resolved internally, for students within Texas you may file
a complaint with the Texas Higher Education Coordinating Board (“THECB”) by sending
the required complaint and other forms either by electronic mail to firstname.lastname@example.org,
or by mail to THECB, Office of General Counsel, P. O. Box 12788, Austin, TX, 78711-2788.
The THECB’s complaint process can be found here.
Texas Southern University is accredited by the Southern Association of Colleges and
Schools Commission on Colleges (SACSCOC). The SACSCOC website provides complaint procedures
against the Commission and its accredited institutions. The SACSCOC complaint process
can be found here.