T-Claw Navigate 360

Student Success Platform

Texas Southern University is passionate about student success! To align with the university mission of collaborating with the campus community on academic and student success initiatives, T-Claw Navigate360 student success platform aids campus users in providing holistic student support to help you stay on track with personalized advising, scheduling, and communication. It uses data to predict and support your success, tracks attendance, and alerts advisors if you might need extra help.

Why Use T-Claw Navigate?

T-Claw Navigate360 has made staying on top of the things you need to do and making the important decisions of college easier. It’s the ultimate guide to build a path to graduation—and stay on that path.

Get Step-by-Step Guidance T-Claw Navigate360 is a free mobile app that will help you thrive at Texas Southern University. It can help students at all levels, whether you are just getting started or nearing graduation. It is your own personal advisor—right in the palm of your hand.
Know When Important Things Are Coming Up: From attending orientation to preparing for finals, now there’s a clear timeline of what you need to do. Within each task, T-Claw connects you to the links and resources you need to get things done. You can also add your own to-dos.
Find the Right Fit: My Major connects your interests and goals to the right major at the college—fill out a short survey and T-Claw Navigate360 takes it from there!
Connect to the Support You Need—Faster: Have questions or run into a problem? Resources refer you to your designated support network, while Appointments gets you facetime with the people who can help. Best of all, the appointments sync onto your phone’s calendar.
Stay Ahead of Any Roadblocks: Unpaid parking tickets and overdue library books could keep you from signing up for next semester’s classes. Get notified when you have a hold on your account and resolve them directly in the Holds Center

Student Desktop Version Login

Download the Mobile App

From your mobile device, open your app store and search for “Navigate Student” – or if you're already on your mobile device, select a shortcut below. Once installed, open the app, search for “Texas Southern University" and select. Sign in using your university username and password.

Faculty/Staff

By combining technology, best practice research, and predictive analytics, the T-Claw Navigate Student Success platform helps TSU leverage data and manage advising and academic support resources to increase persistence rates and improve the graduation rate! Certain faculty & staff, such as academic advisors, are encouraged to frequently leverage the benefits of T-Claw Navigate to schedule appointments, document appointment details, send pertinent academic messages, proactively make referrals to campus resources and much more. Faculty & staff access to T-Claw Navigate is derived directly from the Student Information System (SIS) access, based on the approved TSU roles and responsibilities. Not all faculty & staff have the same roles and responsibilities and, as such, not all faculty & staff have the same T-Claw Navigate360 access. Please connect with tclaw@tsu.edu with any questions regarding faculty & staff access.

Information for Students

Student Login

Student Quick Start Guide

Raise Your Hand for Help

Schedule an Advising Appointment

Schedule a Tutoring Appointment

Information for Faculty/Staff

Faculty & Staff Login

User Guide for Faculty & Staff

Setup Office Hours

Respond to an Early Intervention Progress Report

Setup Message and Appointment Campaigns

Start Appointment Summary

Create Student List

Frequently Asked Questions

Having trouble? You are not alone. See answers to frequently asked questions below.

How do I log on to the T-Claw Navigate Student platform?

Use the desktop link for Student T-Claw Navigate360 Login and sign in using your NetID and password. If you are unsure about your NetID or password, please contact the IT Help desk for assistance.

I keep getting an error message saying that there are technical issues. What should I do next?

A quick troubleshooting option is to clear your browser cache and then log in again. If the problem persists, you can e-mail for assistance to tclaw@tsu.edu.

What is the difference between T-Claw Navigate and MyTSU information?

MyTSU remains the location for a student's official record. T-Claw Navigate360 pulls data from MyTSU on a daily basis, so the information should match between the two programs. T-Claw Navigate360 includes data from MyTSU that has been analyzed along with data that has been uploaded from faculty and staff regarding students.

How do I report an issue with the app?

Send email and supporting details to tclaw@tsu.edu using subject line “Issue with App.” Be sure to include:

A clear and concise description of the issue.
A description of what happened and what you expected to happen.
Steps to reproduce the issue, if available.
Screen shots of the issue, if relevant.
Any error messages you received.
Your type of mobile device (Apple or Android).
Your Student ID number and TSU email

When do I use "Add a Note on this Student" vs. "Report on Advising"?

Notes are just "sticky notes" put on a student profile for others to see. A note contains a reminder or activity that occurred outside of an appointment. Anything tied to an appointment should be an advising report as it feeds into statistics for the volume of appointments across locations and services. All professional advising areas are expected to prepare for and record advising contacts in T-Claw Navigate360.

I just resolved a Hold, why is it still showing up?

Holds are updated every 24 hours in T-Claw Navigate360, so check back tomorrow to see if it’s successfully been resolved in T-Claw Navigate. If the issue persists, contact tclaw@tsu.edu.

If I want to email a student from T-Claw Navigate360 and click on "Message Student," does it go to their TSU email or does it stay in T-Claw Navigate?

It goes to their TSU email. A copy is also stored in their T-Claw Navigate360 profile under conversations and in your T-Claw Navigate360 Conversations--similar to the sent box in Outlook. If you want a copy in Outlook, you will need to include yourself on the message.

When do I use "Add a Note on this Student" vs. "Report on Advising"?

Notes are just "sticky notes" put on a student profile for others to see. A note contains a reminder or activity that occurred outside of an appointment. Anything tied to an appointment should be an advising report as it feeds into statistics for volume of appointments across locations and services. All professional advising areas are expected to prepare for and record advising contacts in T-Claw Navigate360.

Will students see notes?

Visibility can be checked for the student to see the note by Add a Note on this Student. The default is for visibility to any staff viewing the student in T-Claw Navigate360. The user can also check to restrict the note to only himself or herself. This entry is not advisor documentation, which should be entered under a Report on Advising.

How do I find a student with a double or hyphenated name?

If a student has a double name (hyphenated or two separate names), you might want to use the first name listed in searches. It may or may not be what the student uses as the primary name, but it makes it clear for advising assignments.

When is T-Claw Navigate360 updated?

Updates occur overnight; these might include course changes, transcripts, changes of major, advisor assignments, etc.

What is the best browser for using T-Claw Navigate360?

EAB recommends using Firefox or Chrome for T-Claw Navigate360.

Why should students opt-in to the texting feature in T-Claw Navigate360?

Advisors can now use text as an option to interact with their students. Additionally, students can receive automatic reminders for appointments via text.

What is the difference in quick search and advanced search?

Quick search gives you all students by first or last name and only the last 4 digits of the ID. Advanced search allows you to find students using features of the student profile.

Where do I find the student's response to my email?

The student’s response to email generated from T-Claw Navigate360 comes back to Outlook. A continuing conversation will remain in Outlook.

How do I document the advising session if it is all or partially conducted by email?

Advising conversations are sometimes accomplished via email or a combination of various means of communication, e.g., Alternate, Study Abroad. The advisor should summarize the conversation in T-Claw Navigate360/Report on Advising; the meeting type can be Email. Some of the email conversation may be more appropriate as a note in T-Claw Navigate360/Add a Note on this Student. A Reason can be selected.

Should I copy and paste student emails in T-Claw Navigate360?

It is important to avoid pasting entire email threads in T-Claw Navigate. Critical comments can be copied and pasted in the T-Claw Navigate360 Summary Report. Advisors could create a folder in Outlook for these interactions. The folder can be archived and easily accessed as a retained record.

an I get a count of email messages I send in T-Claw Navigate360?C

The counts of email messages initiated by advisors in T-Claw Navigate are retrievable in Advisor Reports/Summaries.

Contact Us

For questions or inquiries, please give us a call at 713-313-6748 or email us at tclaw@tsu.edu.